All Roadwater Computer products have a 1 year parts and labor warranty. Extended warranties are available on some products. warranty policy - pdf
Although we have designed and tested our systems for reliable 24/7 operation, the environment, and the nurture of computer operation can cause system malfunctions. Please contact our customer service department at ph. 905-332-8856 or email: support @ roadwatercomputer dot com with details of your system malfunction. Please provide your contact details, the product model and serial number as well as any details of the system malfunction. Our support specialist will review the problem and assist you in providing the best solution for your particular circumstances. If necessary we will provide an RMA number (Return Material Authorization) for the product return. Typical repair turn around time is 2-10 days. There are no charges for parts or labor for warranty repairs and we will return the product with shipping charges prepaid. We will provide a repair cost quote for non-warranty repairs.
We recommend that you keep product spares on site for critical systems.
If you are not satisfied with our product or it does not function as expected or required, you can return the product for a refund or credit within 30 days of the original ship date. The product must be returned in it's original packing in new condition to qualify for a full refund otherwise restocking charges may apply.
We do not accept evaluation orders. We understand that some applications require product testing before it can be confirmed and approved. If you are not sure our product will meet your requirements, and you would like to order a unit for testing, please place a standard order (purchase order or credit card). We can work with you to help you pick a model and configurations that is best suited to your application. Please include your courier account number with your order. If the product does not function as required, it can be returned for a full credit. Please review your application with our support specialist before returning the product. We may be able to assist you in getting our product to work to your requirements.